store policies

Shipping Policy

Orders are packed and shipped within 5 business days, unless otherwise specified.

I ship from Brisbane, QLD. Delivery times usually take 2-6 business days within Australia, and international orders may take a few weeks. 

Once your order has been lodged with the postal service, I am not responsible for delays, lost parcels, or damage during transit.

Most letter mail is sent as standard post, which means it does not include tracking. If your letter doesn’t arrive within a reasonable time, please reach out - I’ll do my best to help resolve the issue.

Returns & Replacements

All sales are final - I do not accept cancellations, refunds, or returns for change of mind.

If something isn’t right with your order due to my fulfilment, please let me know within 7 days at studiotillie@gmail.com. I’ll make sure you receive the correct item at no extra cost.

Privacy Policy

Your privacy is very important to me. I only collect information needed to process your order.

This information is used to complete your purchase and to keep in touch with you if needed.

Terms & Conditions

By placing an order, you agree to the policies on this page.

All artworks and designs are original and owned by Studio Tillie. They may not be copied, reproduced, or resold without permission.

Prices, shipping rates, and policies may change from time to time.

Contact

If you have any questions, please reach out to me at studiotillie@gmail.com.